HILTON
Hotel
•
€€€
2024
Recomendado
•
2024
Hotel que ofrece amplias habitaciones con un diseño moderno y un balcón privado con impresionantes vistas al mar
El último hotel de la isla, el Hilton Cabo Verde Sal Resort, es un destino vacacional en la colorida ciudad de Santa Maria. Puede disfrutar del Eforea Spa, un casino, cuatro restaurantes y bares, un centro de deportes acuáticos, un Kids Club, un gimnasio y un espacio de eventos flexible. Se encuentra a solo diez minutos del aeropuerto. Sus grandes y elegantes habitaciones y suites cuentan con una mininevera, una ducha italiana y un balcón privado para disfrutar de hermosas vistas al mar o a las piscinas del hotel.
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Opiniones de los miembros sobre HILTON
4.4/5
74 opinión
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Visitado en noviembre 2023
My recent stay at the Hilton in Cape Verde, Sal Island, was marked by a series of challenges that fall short of the expectations associated with a five-star hotel.
- Room Preparation and Advance Requests:
Upon arrival, the room was not prepared as expected, despite prior notification by email regarding the presence of a baby. The absence of the baby cot was a significant letdown.
- Connectivity Issues and aditional Charges:
The lack of internet access in the room resulted in significant costs, debited from my personal phone account. This unexpected situation was highly inconvenient.
- Hygiene and Insects in the Room:
The presence of ants in the room and the absence of bathrobes, slippers, and essential hygiene items created an uncomfortable environment that fell below expectations.
- General Conditions and Services:
Common bathrooms frequently being dirty and the overall condition of materials at the pool left much to be desired. Additionally, the limited and repetitive buffet offerings, coupled with quality below expectations, were a disappointment.
- Response Time and Fulfillment of Requests:
The delay in reception responses and the slowness in fulfilling simple requests were additional sources of frustration during the stay.
- Room Cleaning Oversight:
An oversight in room cleaning on one of the days further complicated matters, disrupting the family's logistics.
- Delayed Bicycle Tour Reservation:
Despite booking a bicycle tour for 5:00 PM, bicycles were not available until 5:35 PM, causing considerable inconvenience. We were forced to give up, causing our son's sadness.
Despite these challenges, it is fair to acknowledge some positive aspects, such as the attentiveness of the base staff, the discretion of the staff, and the quality of room and pool dimensions, as well as convenient beach access.
In summary, our stay at Hilton Sal became an unfolding tragedy of unmet promises and squandered opportunities, a stark departure from the opulence one expects from a five-star haven. I hope these issues can be addressed to improve the future stays of guests.
- Room Preparation and Advance Requests:
Upon arrival, the room was not prepared as expected, despite prior notification by email regarding the presence of a baby. The absence of the baby cot was a significant letdown.
- Connectivity Issues and aditional Charges:
The lack of internet access in the room resulted in significant costs, debited from my personal phone account. This unexpected situation was highly inconvenient.
- Hygiene and Insects in the Room:
The presence of ants in the room and the absence of bathrobes, slippers, and essential hygiene items created an uncomfortable environment that fell below expectations.
- General Conditions and Services:
Common bathrooms frequently being dirty and the overall condition of materials at the pool left much to be desired. Additionally, the limited and repetitive buffet offerings, coupled with quality below expectations, were a disappointment.
- Response Time and Fulfillment of Requests:
The delay in reception responses and the slowness in fulfilling simple requests were additional sources of frustration during the stay.
- Room Cleaning Oversight:
An oversight in room cleaning on one of the days further complicated matters, disrupting the family's logistics.
- Delayed Bicycle Tour Reservation:
Despite booking a bicycle tour for 5:00 PM, bicycles were not available until 5:35 PM, causing considerable inconvenience. We were forced to give up, causing our son's sadness.
Despite these challenges, it is fair to acknowledge some positive aspects, such as the attentiveness of the base staff, the discretion of the staff, and the quality of room and pool dimensions, as well as convenient beach access.
In summary, our stay at Hilton Sal became an unfolding tragedy of unmet promises and squandered opportunities, a stark departure from the opulence one expects from a five-star haven. I hope these issues can be addressed to improve the future stays of guests.
Visitado en noviembre 2023
Not saying anything yet until my holiday is over but right now it's a Beautiful place to be.
HILTON
Director
14/11/2023 a las 18:01
Dear guest,
Thank you for your kind words! We're thrilled you're enjoying your stay. If there's anything we can do to make your holiday even more exceptional, please let us know. We're here to ensure you have a wonderful time!
Best Regards,
Guest Relations Team
Thank you for your kind words! We're thrilled you're enjoying your stay. If there's anything we can do to make your holiday even more exceptional, please let us know. We're here to ensure you have a wonderful time!
Best Regards,
Guest Relations Team
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Visitado en noviembre 2023
0 défaut , choisissez l’hôtel Hilton vous allez pas être déçu
HILTON
Director
13/11/2023 a las 14:09
Chere Heidy Fortes,
Nous sommes ravis de recevoir votre retour positif ! Merci infiniment pour vos éloges. Nous sommes impatients de vous accueillir à nouveau au Hilton Cabo Verde Sal Resort pour une expérience aussi exceptionnelle.
Cordialement,
Guest Relations Team
Nous sommes ravis de recevoir votre retour positif ! Merci infiniment pour vos éloges. Nous sommes impatients de vous accueillir à nouveau au Hilton Cabo Verde Sal Resort pour une expérience aussi exceptionnelle.
Cordialement,
Guest Relations Team
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Visitado en noviembre 2023
Huone siisti ja puhdas.
HILTON
Director
08/11/2023 a las 15:21
Dear Jari,
Thank you for your 4-star review! We're delighted to hear you enjoyed your room. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Best regards,
Guest Relations Team
Hilton Cabo Verde Sal Resort
Thank you for your 4-star review! We're delighted to hear you enjoyed your room. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Best regards,
Guest Relations Team
Hilton Cabo Verde Sal Resort
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L'emplacement de l'hôtel est apprécié, mais le coût élevé de la nuit avec des suppléments pour les boissons, l'absence de geste d'accueil comme un cocktail /carte de bienvenue et de service de navette depuis votre hôtel sont des points négatifs. Bien que le service soit impeccable, le rapport qualité-prix ne semble pas justifié.
J’opterai pour un all inclusive la prochaine fois. Déçue
Nous vous remercions d'avoir partagé vos impressions. Votre avis est précieux pour nous. Nous sommes désolés que certains aspects n'aient pas répondu à vos attentes. Votre suggestion concernant l'all inclusive est notée, et nous cherchons continuellement à améliorer nos offres pour offrir une expérience complète à nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau pour surpasser vos attentes.
Cordialement,
Guest Relations Team