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Le restaurant est excellent. Probablement le meilleur dont je me souvienne. La vue depuis la terrasse est agréable sur la mer. Les chambres sont propres, grandes et dotées de tous les équipements. Le style ancien mais qui fonctionne correctement est magnifique. Juste en dehors du centre.Le bruit de la chambre. J'étais exactement au top des machines centrales de climatisation et elles ne s'arrêtaient pas pendant la nuit. Le fait que la réservation m'ait dit que c'était une vue sur la mer et plutôt une vue sur la ville. Ils ont proposé une pièce différente dans l'annexe mais l'odeur n'était pas si agréable et de plus ce n'était pas agréable comme le bâtiment principal. J'ai demandé un panier petit-déjeuner mais je ne l'ai pas trouvé au concierge quand j'en avais besoin.
Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.
Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.
Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.
Atenciosamente,
Anderson Mburugu
Director Geral Interino
Hotel 5 estrelas, um dos edifícios históricos da Capital do país (Maputo, Moçambique)
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POLANA SERENA HÔTELDirector
20/11/2023 a las 08:54
Prezado Sr. Edson Raimundo Matusse,
Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.
Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.
Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.
Atenciosamente,
Anderson Mburugu
Director Geral Interino
The most traditional and historic 5 hotel in Mozambique! Highly recomend it as a plce to stay, not sure on the renovations of the veranda seems like that amazing view has been spoiled ????????.
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POLANA SERENA HÔTELDirector
01/07/2019 a las 12:07
Dear Rufus Maculuve,
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team.
Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
I really appreciate your services include food, my sea facing room 2029, cleaness. Keep it up.
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POLANA SERENA HÔTELDirector
20/11/2023 a las 08:38
Dear Mr Balde Mouctar,
Greetings from POLANA SERENA HOTEL,
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Yours Sincerely,
Anderson Mburugu
Acting General Manager
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Yours Sincerely,
Anderson Mburugu
Acting General Manager
Recently we have celebrated my son birthday party at polana Serena . They really did good arrangements and served mesmerised food ???? special thanks to chef Daulet ????????
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POLANA SERENA HÔTELDirector
20/11/2023 a las 08:36
Dear Mr Swaven I,
Greetings from POLANA SERENA HOTEL,
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Yours Sincerely,
Anderson Mburugu
Acting General Manager
Prezado L&N Empreendimentos e Participações Limitada,
Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.
Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.
Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.
Atenciosamente,
Anderson Mburugu
Director Geral Interino
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Yours Sincerely,
Anderson Mburugu
Acting General Manager
It was a fantastic hotel but did not enjoy the way I was personally treated by staff. I just can’t seem to put my finger on it. It’s got a great view of the ocean.
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.
Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.
Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.
Atenciosamente,
Anderson Mburugu
Director Geral Interino
Greetings from POLANA SERENA HOTEL, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Yours Sincerely,
Anderson Mburugu
Acting General Manager
L'hôtel est bien situé dans un quartier proche de tout. J'ai trouvé le personnel vraiment sympathique et serviable. Les chambres sont propres et spacieuses.
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POLANA SERENA HÔTELDirector
29/03/2021 a las 16:16
Cher Monsieur Chris Mey,
Salutations de POLANA SERENA HOTEL, Nous tenons à vous remercier d'avoir pris le temps d'exprimer l'expérience désagréable de votre récent séjour avec nous. Ce n'est que grâce aux retours d'expérience que nous pouvons nous améliorer. Nous comprenons certainement les points que vous avez mentionnés et nous en avons parlé aux membres de l'équipe concernés. Ce n'est certainement pas la pratique que nous envisageons et les normes de service. Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Encore une fois, merci pour vos précieux commentaires et nous espérons vous servir à nouveau chaque fois que vos voyages vous ramèneront à POLANA SERENA HOTEL.
Très antique et nous le conserverons.
Super salle de sport, bon spa
Superbe vue sur l'océan
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POLANA SERENA HÔTELDirector
15/09/2023 a las 12:14
Cher M. Noam Rozenfeld,
Salutations de l'HÔTEL POLANA SERENA,
Merci beaucoup d'avoir choisi l'HÔTEL POLANA SERENA comme lieu de résidence préféré lors de votre récente visite au Mozambique et d'avoir pris le temps d'écrire une critique élogieuse aussi approfondie de notre propriété et de nos services. Nous sommes vraiment honorés et ravis d'apprendre que vous avez apprécié votre séjour parmi nous et que vous trouvez notre propriété exceptionnelle à tous égards. La direction ne manquera pas de partager vos commentaires encourageants avec toute l’équipe. Merci encore d'avoir partagé votre merveilleuse expérience et nous nous engageons à continuer à offrir le meilleur de l'hospitalité et du service Serena.
Cordialement,
Anderson Mburugu
Directeur général par intérim
Merci beaucoup d'avoir choisi l'HÔTEL POLANA SERENA comme lieu de résidence préféré lors de votre récente visite au Mozambique et d'avoir pris le temps d'écrire une critique élogieuse aussi approfondie de notre propriété et de nos services. Nous sommes vraiment honorés et ravis d'apprendre que vous avez apprécié votre séjour parmi nous et que vous trouvez notre propriété exceptionnelle à tous égards. La direction ne manquera pas de partager vos commentaires encourageants avec toute l’équipe. Merci encore d'avoir partagé votre merveilleuse expérience et nous nous engageons à continuer à offrir le meilleur de l'hospitalité et du service Serena.
Cordialement,
Anderson Mburugu
Directeur général par intérim
Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.
Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.
Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.
Atenciosamente,
Anderson Mburugu
Director Geral Interino
Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.
Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.
Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.
Atenciosamente,
Anderson Mburugu
Director Geral Interino
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team.
Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Regards,
Abhishek S. Negi
Greetings from POLANA SERENA HOTEL,
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Yours Sincerely,
Anderson Mburugu
Acting General Manager
Greetings from POLANA SERENA HOTEL,
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Yours Sincerely,
Anderson Mburugu
Acting General Manager
Greetings from POLANA SERENA HOTEL,
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Yours Sincerely,
Anderson Mburugu
Acting General Manager
Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.
Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.
Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.
Atenciosamente,
Anderson Mburugu
Director Geral Interino
Greetings from POLANA SERENA HOTEL,
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Yours Sincerely,
Anderson Mburugu
Acting General Manager
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Regards,
Anderson Mburugu
Acting General Manager
We stayed at the hotel and enjoyed the beauty, cleanliness and the view from the room.
Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.
Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.
Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.
Atenciosamente,
Anderson Mburugu
Director Geral Interino
Greetings from POLANA SERENA HOTEL, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Yours Sincerely,
Anderson Mburugu
Acting General Manager
Salutations de POLANA SERENA HOTEL, Nous tenons à vous remercier d'avoir pris le temps d'exprimer l'expérience désagréable de votre récent séjour avec nous. Ce n'est que grâce aux retours d'expérience que nous pouvons nous améliorer. Nous comprenons certainement les points que vous avez mentionnés et nous en avons parlé aux membres de l'équipe concernés. Ce n'est certainement pas la pratique que nous envisageons et les normes de service. Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Encore une fois, merci pour vos précieux commentaires et nous espérons vous servir à nouveau chaque fois que vos voyages vous ramèneront à POLANA SERENA HOTEL.
Cordialement,
Abhishek S. Negi
Super salle de sport, bon spa
Superbe vue sur l'océan
Salutations de l'HÔTEL POLANA SERENA,
Merci beaucoup d'avoir choisi l'HÔTEL POLANA SERENA comme lieu de résidence préféré lors de votre récente visite au Mozambique et d'avoir pris le temps d'écrire une critique élogieuse aussi approfondie de notre propriété et de nos services. Nous sommes vraiment honorés et ravis d'apprendre que vous avez apprécié votre séjour parmi nous et que vous trouvez notre propriété exceptionnelle à tous égards. La direction ne manquera pas de partager vos commentaires encourageants avec toute l’équipe. Merci encore d'avoir partagé votre merveilleuse expérience et nous nous engageons à continuer à offrir le meilleur de l'hospitalité et du service Serena.
Cordialement,
Anderson Mburugu
Directeur général par intérim
Salutations de l'HÔTEL POLANA SERENA,
Merci beaucoup d'avoir choisi l'HÔTEL POLANA SERENA comme lieu de résidence préféré lors de votre récente visite au Mozambique et d'avoir pris le temps d'écrire une critique élogieuse aussi approfondie de notre propriété et de nos services. Nous sommes vraiment honorés et ravis d'apprendre que vous avez apprécié votre séjour parmi nous et que vous trouvez notre propriété exceptionnelle à tous égards. La direction ne manquera pas de partager vos commentaires encourageants avec toute l’équipe. Merci encore d'avoir partagé votre merveilleuse expérience et nous nous engageons à continuer à offrir le meilleur de l'hospitalité et du service Serena.
Cordialement,
Anderson Mburugu
Directeur général par intérim