HÔTEL LA VILLA LORRAINE * *
Hotel
•
€€
2024
Recomendado
•
2024
Hotel en el corazón del centro de la ciudad de Toul con habitaciones con encanto, decoradas y equipadas
Este hotel de 20 habitaciones, reciente y parcialmente renovado, está situado en el centro de la ciudad y luce con orgullo el cartel de La Comédie. Las habitaciones están equipadas con cuarto de baño con ducha o bañera, aseo y televisión. La estrella tallada en la piedra sobre la puerta es el símbolo de los cerveceros de Lorena. Un hotel de aspecto sencillo, pero gestionado de forma profesional y acogedora Estará en pleno centro histórico en un entorno acogedor
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3.7/5
21 opinión
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The next day I had breakfast, which was OK, but I don't think it's worth €9,50. There wasn't much choice and there was no bread (and no staff around).
While all this isn't so bad and the staff was friendly in general, I'm very disappointed with their service with regard to my situation. In the morning, I booked (and paid for) another night, because I didn't know how long it would take for my bike to repaired and because I needed space for my stuff. But in the beginning of the afternoon, I got the message that my bike would be repaired that afternoon. Because I didn't use the room the entire period, I wanted to ask a (partial) refund.
Because the reception was closed, I tried to call (no answer) and therefore left a note at the desk and sent an email when I left. Some e-mails were exchanged and they denied me a refund, even partial. This was a disappointment, but I understand I did book the room and maybe I could've handled it better (ask to store my stuff and wait what happens that day, before booking the extra night). The crazy part is that they didn't even want to refund the breakfast that I also paid for and obviously didn't have. That's just thievery, I have no other word for it. They only offered me a free breakfast on my next visit, which is a joke.