PALACE HOTEL * * * *
Hotel
•
€€€
2024
Recomendado
•
2024
Hotel en uno de los más bellos y antiguos palacios franciscanos, que ofrece un servicio impecable y habitaciones decoradas con gusto
Uno de los palacios franciscanos más antiguos y bellos. Algunos de los más grandes cantantes y políticos de América se han alojado en este inmenso hotel, construido con un exceso de dorado y mármol. Fue en el restaurante del palacio donde se firmó el Tratado de Versalles en 1919. Por supuesto, el servicio es impecable y las habitaciones clásicas y lujosas. Si no puede alojarse allí, puede pasar a tomar una copa en el bar por la noche, o un elegante almuerzo durante el día. Piscina cubierta bajo techo de cristal, gimnasio.
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4.4/5
25 opinión
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I went to the atrium to ask if continental breakfast was complimentary. The hostesses checked my room, did not say if it was complimentary or not, but led me to a seat. This made me believe it was included in my room fare. It was not. I recieved a bill of shocking 50 USD at the end (only shocking because I wasn't expecting it). I tipped 20% because coffee service was good, but you can definitely get much better meals for that price in San Francisco. The food fare was extremely standard (not even freshly squeezed orange juice or eggs benedict). I politely inquired with the hostesses about the confusion, but they insisted I had never asked them if it was complimentary, and said 'we were both here so YOU must be wrong'. They gave me dirty looks and was overall unpleasant and unhelpful. I really don't care to have a breakfast bill reversed, but a little grace from the hostesses would have been lovely for a hotel that is supposed to feel luxurious. I have been and will continue to be extra kind to the workers here as I know they are unionizing. Being treated so rudely left me feeling absolutely awful, for which I want to give 0 stars.
The are definitely better was to spend 50 dollars, such as a locally owned cafe or tips to hotel staff that actually cares for customer experience. I recommend the nearby The Grove for breakfast.
Update*
I went to the Pied Piper for dinner and it was absolutely delicious and service there was just excellent. So it has redeemed my visit somewhat.
This beautiful hotel in a great location would be an easy 5 stars if I did not meet any rude hotel staff!