EAST MIAMI BRICKELL

El hotel súper bien ubicado, las habitaciones espectaculares, el servicio de primera, especialmente de Giselle en el Frontdesk, muy amable y servicial, nos dio excelentes recomendaciones. Definitivamente volveríamos nuevamente!

Great new hotel in the heart of Brickell. Its a very modern place with a luxury feel.

Our room corner room was fantastic. You got great views of downtown (particularly at night) and could sit and look over the view of the bay from the bathtub if you wanted. The room was quiet and comfortable. The only slightly unusual thing was the toilet had a frosted glass door, but for some reason with a gap in the frosting on one side, giving your partner a view of you on the toilet from some angles. Strange.

The hotel is in a good location to access Brickell bars and restaurants by foot. It's also only a 15-20 minute ride to get to South Beach. I've stayed in a few hotels across Miami and this definitely stands out as the best.

This was one of the worst hotel stays I’ve ever had.
First of all the rooms feel very “bare bones” no carpet, no rug, just a cold hard floor and a bed in the middle of the room. They could atleast give slippers. Then the glass on the bathroom walls has some grime that seems like it probably doesn’t come off anymore. A little icky. I tried to get room service in the morning and they took it to the wrong room after I waited an hour for it. Then the fire alarm went off atleast 3 times for 20 minutes each time. Nothing about this experience was enjoyable. There are other hotels that cost less and are much nicer. Idk who decides how many stars a hotel gets but 4 seems a little crazy. 3 I would understand.

Vue du 40 ème étage..restaurant et bar au quarantième.

Worst experience I’ve ever had in my life, This happened a little over a year ago but I’m still disappointed by the service received from the front desk staff. Our stay at the East was a complementary night that we got from a contest of a portrait. The company is Bradford Portraits. We are not from the area so we traveled down to Miami. I received an email confirmation and everything to check in at 3pm, we valet our car by the way the valet service was great, the only decent workers there. We went to check in and I berforehand spoke to the lady from the portrait company who reassured me everything was ready and to enjoy a relaxing stay. At the front desk of the hotel upon checking in, the first lady at the counter said there was no reservation on my name nothing was paid. I must have called the portrait company back and fort 10 times where they said it was paid and the hotel kept giving us issues. I spoke to everyone there. A girl then a guy then another girl who kept checking the computer for the reservation. A guy came to assist I’m assuming he was the manager don’t remember his name but he was a black male and almost bald, I think he was manager of customer experience something like that. He was extremely rude. Look at us as we were less of a value or trashy people. We were there for hours frustrated just trying to get our room. Finally after I was giving up ready to put our bags I. The car, and 3 hours of back and forth they decided to give us the room. Makes me wonder if this was a scam to make us pay since we were already there, desperate and tired, but I don’t discard the possibility of being a mistake. Nonetheless I don’t understand why we were treated so poorly, we were tired and had plans to hang by the pool and get some drinks and possibly eating at the restaurant since our stay was free we wanted to spend at the hotel. After being in the lobby for 3 hours trying to solve the issue we went to our room to change into our bathing suits only to realize it was already 6:45pm and the pool closed at 7pm. The room was very nice and clean the view wasn’t the best because at the time the building across the street was in construction so there was a lot of construction noise. We also asked if we could get some ice to our room but after calling a few times and even though the said they will bring it they didn’t. I went down to the restaurant asking if it was possible to get some ice and once again the staff looked at me as I was nothing but a worthless person and said we will bring it and never happened. Regardless my mom and my sisters tried to have the best time possible not as we plan but we ended up going out to the brickwll are and went out to spend the money at a place where we weren’t treated so bad. We got up the next morning and got our beautiful portrait done and call it a day. Still till this day I don’t understand the need of the staff for being so rude for putting us down like that. I hope karma catch them one day if it already didn’t Once again thank you to the valet guy that was so kind and although he couldn’t do anything about it showed some sympathy but I know he’s from third party company so maybe that’s why. The hotel staff seem like miserable people that want to collect a check.