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One of my favorite boutique hotels in Miami. Incredible food, service & amenities. Our stay was so wonderful thanks to Iawania at the front desk. Definitely ask for her when checking in and for room reservations!
I can only speak for my experience with the restaurant and valet but Harold and Walter at the valet are class acts. I realized when I was at the restaurant that I had left my wallet in my car and Harold and Walter worked quickly and collaboratively to look for my wallet and bring my car back around for me. I really appreciated the service with a smile and honesty I experienced with them. I’ve managed 5 star properties before and was very impressed with their kindness and genuine hospitality. Thank you guys!
Beautiful venue! Great brunch! Service was outstanding by both, Miguel (waiter) and Miguel (busboy)
Food was delicious with an extensive variety! Loved the unlimited mojitos from the mojito bar :)
Can’t wait to return!
All waiters and front desk is nice. However, manager does not have common sense. Outside is having a party. Manager believes that you need to do RESEARCH on EVERYTHING before you come to Miami. Have no idea on how people live in different places and do not have the responsibility to research everything about their destination. Rude, Overconfident and disrespectful! Avoid
Not even just our experience was great, but our dog pacha had a wonderful time too! Thanks for treating him like the human he is haha! Wonderful property, staff and stay!
I've been teaching swimming to the clients and residents there for over 10 years wonderful scenery wonderful pool great staff always a five-star experience. Contact the concierge and ask for lessons for lessons with LaMont
We’ve been coming to the setai on south beach for years and have always loved it. Unfortunately, this stay has been an unpleasant shock for my family and I. Right now I am laying in the master bedroom of the two bedroom suite with someone else’s perfume all over my pillow cases. It is very clear the sheets were never changed. There are levels to poor service but I say this ranks as the lowest in terms of hotel experience. This was also after our beach restaurant server was short and rude. We will be finding another Miami hotel.
The hotel management appeared to dismiss the significance of the incident, implying an unwillingness to invest in necessary system repairs.
Food was delicious with an extensive variety! Loved the unlimited mojitos from the mojito bar :)
Can’t wait to return!