LE WESTIN MONTRÉAL

Great spot. The room was nice and well kept. The amenities were good as well with a glass bottom lap pool, hot tub, ice bath and a decent gym. The hotel caters to the health conscious as they provide maps of local running routes and will line out basic equipment.

It is conveniently located offering easy access to downtown and the old port with the metro nearby. We could not have asked for more.

The hotel maintains a satisfactory level of comfort and service, though it seemed to have been more impressive in the past.

I must admit that they have a great location. Walking distance to old port and China town. I got upgrade to a corner room, but I noticed that the room’s general settings and equipment seemed quite old, which is understandable given Montreal’s historic nature.

What frustrated me was that despite requesting a late check-out until 4 pm twice (during check-in and confirming it with the front desk in the morning), my key got deactivated when my friend needed access to the room. I called the hotel for assistance, and they agreed to send someone to help open the door. However, due to miscommunication, I ended up having to rush back to the hotel to get the key reactivated. It was frustrating because I had already confirmed the late check-out twice, and it still got deactivated and I ended up redoing the same check in process at the front desk….

Another thing I didn’t like about the experience was the buffet breakfast. Not many choices for a $39/person breakfast. There was not even any leafy vegetables and espresso/latte options were not even included in the buffet. I can find waffles, oatmeal, yogurt in most motel continental breakfast and I can even freshly make my own warm waffles at motels so not really worth trying the breakfast here. I should’ve just stick with the 1000 Bonvoy points instead… it was such a waste. With $40/person, you could find much better brunch options in Montreal with this price.

IF ONLY I CAN RATE THIS 100 STARS. I went there on a trip and everything was AMAZING. The lobby is so big that cuts out the 2nd floor. And for comfort, they removed the 13th floor. The pool was just %50, there are all kinds of tempuratre like normal, cold, hot, and a sauna.

Localisation pratique. Cependant lors de mon séjour au Westin Montréal, j'ai été surpris et déçu par le manque de flexibilité et de service concernant un besoin pourtant basique : le prêt d'un chargeur iPhone. Malgré le prestige et le standing élevé de l'hôtel, qui laisse présager une attention particulière aux besoins des clients, ma demande pour un chargeur n'a pas été satisfaite, ni accompagnée d'une quelconque tentative de trouver une solution (comme par exemple s’approvisionner rapidement au dépanneur du coin). Cet incident, qui peut sembler mineur, souligne un manque d'effort notable pour répondre aux attentes élémentaires des clients. Pour un établissement de cette envergure, la capacité de fournir une expérience client de qualité manque, et il est incroyable de constater qu'un service aussi basique ne soit pas offert, ni même qu'un effort minimal soit fait pour résoudre le problème. Ce point noir a malheureusement entaché mon expérience globale, me laissant l'impression que l'attention aux détails et le souci du confort des clients ne sont pas à la hauteur. Je déconseille fortement cet établissement pour des voyages d’affaires. Strongly recommended against Westin Montreal for business trip or conventions.