JW MARRIOTT VENICE RESORT & SPA
Hotel
•
€€€
2024
Recomendado
•
2024
Hotel rodeado de un gran parque, con dos piscinas, un restaurante con estrellas y un centro de bienestar, y que ofrece 250 habitaciones.
El Grupo JW Marriott ha plantado su bandera en las 16 hectáreas de paraíso que ocupa esta pequeña isla entre San Clemente y el Lido. Entre 1920 y 1980, se construyó aquí una clínica para tratar las enfermedades respiratorias. En estos mismos edificios, magistralmente revisados por los mejores arquitectos y diseñadores, se levanta hoy un complejo de 268 lujosas habitaciones y suites rodeadas de un vasto parque y olivares, tres piscinas, un restaurante con estrellas y un spa de ensueño.
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3.5/5
17 opinión
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Upon check-in they gave us a handicapped room (neither of us are handicapped) which was fine, we’d just deal with it for three days. The problems with the room far outweighed “dealing with it”. The room was very hot and didn’t cool down after an hour. It didn’t cool because the air conditioning was broken. The in room “cooler” aka room fridge was not working either. It was hot all around and miserable. Our view was a parking lot-no garden view which is what we booked.
I requested another room and was given the runaround for over four and a half hours and was treated disrespectfully by the manager. He argued with me about the air conditioning and the cooler not working. He said it was working and that he had sent a maintenance person to check it. The maintenance person came and said if it didn’t cool in 30 minutes to call the front desk and get a replacement. We waited an hour and it still was not working. Now, this whole situation has escalated to ridiculousness.
I had to be super persistent with him and finally got another room which was notably cooler upon entrance and the “cooler” worked as well. It was obvious the other room was crap. The hotel person who escorted us to the new room agreed it was notably cooler.
None of the ice machines worked on any of the floors. It was a nightmare to get a bucket of ice. One of the main elevators was not working and made a screeching sound for days. It was a safety hazard, no information about it being broken was ever posted. It was broken the entire time we were there.
The airport shuttle is only from the airport to the resort. Going back to the airport will cost you $125-200 depending on the time.
Hotel was dirty, bathroom commode and bidet were cracked. The exterior of the hotel had mold. Landscaping was not maintained. The food was barely palpable. I have never stayed at a Marriott property that was as horrendous as this one. We were hoping this place would cap off a wonderful three week European vacation, but it failed miserably in every category.
Save your time and money and stay in Venice. I also filed a complaint with Marriott directly but they never followed up.