AVANI WINDHOEK HOTEL & CASINO ^{* * * *}

Dear Skully,

GUESTS' perceptions of the service they receive whilst staying with Avani Windhoek Hotel & Casinos is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete the Guest Review during your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM, Shaleen, Manfred, Kuuoko and Ziggo, for doing a great job!

Thank you for choosing to stay at Avani Windhoek Hotel & Casino and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

TK Nyandoro
Resident Manager

Dear Christiaan,

I refer to the Guest Review that you kindly completed during your recent visit with us. We wish to assure you that your feedback about your service experience at Avani Windhoek Hotel & Casino is viewed in a serious light.

Please accept my sincere apologies for the inconvenience that was caused to you during your visit. Your experience of the service delivery overall most certainly does not reflect the high standard that Avani Windhoek Hotel & Casino strives to drive. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings.

Guest Review is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me personally.

King regards,

TK Nyandoro
Resident Manager

Dear Simson, thank you so much for your review. We appreciate your feedback and look forward to host you for another wonderful experience. Happy holidays, Rayno Van Wyk, Sales and Marketing Manager.

Dear Ralton, thanks so much for taking time to review our hotel. We really appreciate your feedback on your recent stay with us and that you enjoyed the rooftop. We will congratulate the team, Jurgen in particular. We look forward to welcome you back again soon. Kind regards, Rayno Van Wyk, Sales and Marketing Manager.

Dear Bennson,

Thank you for taking the time to complete the Guest Review and to write down your additional positive feedback after your recent stay with us.

I am delighted to hear that the TEAM were so friendly and efficient. Your commendations of Manfred, Tia, Junias, Shaleen, Kavemunu, Jurgen, Gabriel, Rejoice, Nico, Marx, Layla and Kuuoko, in particular are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job!

The Guest Review is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Avani Windhoek Hotel & Casino again soon.

Kind regards
TK Nyandoro
The Resident Manager