HILTON ALBANY

worker (Sharin ) was so welcoming I didn't want to leave. Nice to have workers that interact with the pubic with a smile

Poor quality room Told complementary breakfast by two staff members and while eating told we have to pay for the complementary breakfast

Difficult location of you are walking to public transportation but they do offer a complimentary shuttle to the airport which is convenient

I visited the Hilton Albany in mid-February 2024 with a friend. My friend was there for a conference that was going on so it was very busy in the hotel. I wasn’t there for the initial check in, so I’m unable to give my feedback. I will say I was very displeased with the cleanliness of the room, more specifically the bathroom. In the bathroom there was strands of hair on the shower walls and sink. There were also hair strands and I noticed stains on the towels. I understand it may be really difficult to get stains out of white items. However, linens that are stained shouldn’t be put in a guest room. The water pressure was terrible. Unless I’m traveling with a group, I prefer not to have a connected room. We were very unlucky to get a room that connected, we had two rooms that connected one in the front and the other in the back. I wasn’t pleased with this. However, since the conference was taking place there were no available rooms as they were sold out. The hotel does serve food in their restaurant however there is a charge. Breakfast was about $25-$27, Brunch jumps up to about $50.00, and I don’t recall the price for dinner. For breakfast there were hot options such as: eggs, bacon, sausage, French toast, an omelet station, home fries. There were also bagels, Danishes, fruits, yogurt, and cereal. Bruch was the same as breakfast however they brought out meat options and mimosas. I didn’t have dinner at the restaurant however my friend informed it was really good. Near the front desk there is also a mini Starbucks. The hotel has about 5 or 6 elevators and it takes forever for them to come. S few times I waited over 15 minutes as they were often full. It could have been due to the high traffic in the hotel because of the conference that was taking place. Although the DND sign was in the door the housekeeper would knock on the door consistently. Even after she cleaned the room same thing with the hair strands. We requested more towels again. The heating/air in the room was terrible. At one point it seemed as though we couldn’t get any air and we ended up having to open the window. There was a fridge and mini coffee station in the room. No microwave in the room. It wasn’t a good look for those who had ordered room service the day/night before place the trays outside of their rooms for them to be in the same place the next day. There is also a safe in the closet. There is a parking garage next to the hotel however it isn’t free, parking is about $20 a day. The is no connection to the parking lot you have to exist the hotel to get to the parking lot. To be honest this hotel didn’t seem like a Hilton at all. I wouldn’t recommend this hotel to anyone and I would never stay at this location again. I only gave it 2 stars because the mall was nearby.

Great place to stay!