BAB AL SHAMS DESERT RESORT ^{* * * * *}

I was in them restaurant and service it was very poor

nice & calm

Wonderful cozy ambience and excellent service by Tan Tawi. Loved the food as well.

Maybe staying at the hotel is nice but for events be careful. I had the worst experience with their events department. I emailed to say I was interesting in hosting a yoga & relaxion day event, and the coordinator emailed me with a proposal, pictures and confirmed they had availability. I said this looks great, can I come see it on X date & time for a tour of the space, she said sure. I then proceeded to drive 1 hour to Bab Al Shams only to get there and I had to wait 15mins for her past our appointment time. When she finally arrived she started showing me different bedrooms and by the time we got to the 2nd room I asked her to see the event & yoga space as it's a day event and we don't need rooms & she was like “oh!” She had no clue!
She finally takes me to the space for outdoor yoga and she tells me the price is 200aed per person, I told her “hold on, you never mentioned any additional charge in your proposal and I was clear we needed to do outdoor space which is why you even sent me pictures of the green” she said “sorry that must’ve been an error” at this point I'm getting frustrated because my email was very clear and now essentially the quote is 200aed more per person. When I complained about this she asked me "how much did I quote you again" she had no clue what she had written in her proposal! I then got fed up and said can I at least see the meeting room space and that's when she took me there and turns out there was an event taking place so the room was busy! It was just luck that the current event was on a break so we could sneak in the room but I told her "I've been having to book events for years. I have never liaised with a coordinator that would AGREE to an appointment with me and be unable to do a basic check to see if the date and time I was asking to come, whether the room would even be free. At the bare minimum you could've at least re read your proposal you issued to me when I arrived but the fact I'm stood in front of you and you have no clue about the prices, space availability or date of my event and you KNEW I was coming is not right". Overall I wasted 2 hours on the road to see bab al shams and now their quote with the additional yoga fee was over my budget, so I never should've wasted time and petrol travelling their in the first place. I emailed her my feedback afterwards and didn't even get an apology or any acknowledgment. So terrible

私たち家族にとって初めての砂漠のホテルでした。

思っていたよりロマンチックで
砂漠の散歩も楽しみました。
４歳の息子も、たくさん歩いてくれました。

ラクダに乗ったり
鷹を腕に乗せたりと
初めての経験が多くて楽しかった。

息子たちはプールサイドにある
大きなチェス盤が気に入っていた。

朝も夜もとても美しいホテルです。

日本に居ては見られない光景と
贅沢な時間はとても心地よかったです。