We stayed in room 305 for 3 nights. When we woke up in the morning, we told the hotel reservation staff that our room had a very bad smell and a very uncomfortable sound that did not allow us to sleep. At first they did not accept and even after visiting the room they said that there is no bad smell, but then they accepted and said that they forgot to pour water in the well. And after many visits, it turned out that the sound inside the wall is related to the mini bar. This room is uninhabitable unless they fix this problem. And they do not go under the load at all.

Hotel kann man nur empfehlen.
Sehr freundliches Personal.
Zimmer geräumig und Lage des Hotel super.
Würde immer wieder dieses Hotel buchen und weiterempfehlen.

DESGRACIADA EXPERIENCIA. Alojamiento días 30, 31 de diciembre y 1 de Enero con el propósito de disfrutar un excepcional fin del año en familia. Nos ubicaron habitaciones 101 y 103.
Al apreciar desde primer momento muy baja temperatura nos pidieron disculpas porque no funcionaba aire acondicionado en la primera planta. Tuvimos que dormir, incluso, con ropa de calle. Fueron días especialmente fríos.
A pesar de nuestra insistencia, pues frio iba en aumento, nos mantuvieron en dichas habitaciones hasta la noche del día 1 de Enero que nos trasladaron a 3º planta habitaciones 301 y 307, donde ultima noche ya estuvimos bien.
Hemos reclamado una compensación económica equivalente, al menos, en el coste de las dos habitaciones de los dos primeros días. Sin pensar, de momento, en reclamación por indemnizacion por el fuerte gripazo que cogi.

En esas fechas el coste de las habitaciones fue de 1.450 Euros, MIL CUATROCIENTOS CINCUENTA EUROS. Tras nuestra reclamación "in situ" nos "descontaron por las molestias" alli mis, 350,20Euros (TRESCIENTOS CINCUENTA EUROS CON VEINTE CENTIMOS).

Desde esa fecha , y ya por email, con responsables del Hotel Sra. Freir y Sr. ALVES, hemos insistido en una compensación acorde con los dos días y las dos habitaciones en las que estuvimos en las pésimas condiciones de frio indicadas.

Finalmente y tras mucho insistir, recibo repuesta por email con una propuesta que con gusto comparto :

....."""Sin embargo, no queremos dejar pasar esta situación y estaremos encantados de ofrecerle un gran descuento en su próxima visita a Lisboa, ofreciendo traslados de entrada y salida. ofrecemos un 50% de descuento en cenas en nuestro restaurante y si quieres alojarte con nosotros, además del descuento que te haremos, también te asignaremos habitaciones por encima de lo reservado.
Sabemos que esto na borra lo ocurrido, pero nuestro objetivo es intentar minimizar lo ocurrido"""

En fin, para mi y mi familia la experiencia ha sido nefasta, sin duda volveremos a Lisboa pero nunca a este LISBOA CARMO HOTEL que no está al nivel de las estrellas que ostenta ni del precio que tiene.
Y pienso tal como contesté por email a Sr. Solves: UN CLIENTE INSATISFECHO ES LA PEOR PUBLICIDAD PARA UN ESTABLECIMIENTO COMO EL QUE USTED DIRIGE O REGENTA

Carmen Fernandez Sierra

At check-in, we were told that we were upgraded to a Deluxe room and that we had breakfast included. The person at the check-in desk was incredibly friendly and helpful. We were really happy about this and took advantage of the breakfast on Sunday morning. At checkout, we were surprised by a different staff telling us we should pay for the breakfast. When we explained that we were told at check-in that the breakfast was included he started to become extremely rude. He was telling us that now his colleague would have to pay for our breakfast, trying to make us feel bad about the mistake they seemed to have made. We asked him how we deserved a behavior like that and he told us that he thought we knew our breakfast was not included and tried to take advantage of this situation. We ended up not paying for the breakfast and he then admitted, that he didn't actually know if his colleague would have to pay for our breakfast. This was the worst experience we ever had at any Hotel. The staff member was from the beginning trying to make us feel bad for their mistakes. If this is the way mistakes of their own staff are handled here we strongly advise staying in one of the many other great Hotels in Lisbon.

Ottima posizione, stanze pulitissime, colazione con vasta scelta e con buoni prodotti. I ragazzi alla reception sempre gentili.

Great hotel and location. Reasonably priced and very friendly.

This place was great. The service was excellent. The breakfast in the morning was delicious. Location was perfect. No complaints. Would definitely stay again.

Wonderful hotel, perfect location, great staff, lovely rooms. We got an upgrade and were very happy! Breakfast is amazing. Thank you so much and we will be back for longer stay!!:-)

Pros:
The location is great
Beds are comfortable
Female receptionist was nice

Cons:
Heat didn't work
Room smelled moldy
No face cloths but only hands towels provided
Too much coughing in the dining area by staff
Carpets in rooms needs to be changed. Looked and felt unclean

A nossa experiência foi apenas como clientes do restaurante do hotel para jantar. Tudo estava perfeito. O espaço é lindo e acolhedor. A equipa é extremamente profissional , atenciosa e agradável, aproveitando a oportunidade para um especial agradecimento à Carine que nos fez sentir em casa.
Impossível não mencionar a comida que estava deliciosa.
Estão todos de parabéns porque permitiram criar uma memória exatamente positiva do momento. Para além de recomendar, voltaremos! Até breve!

Merci à l équipe du restaurant ...

À KARINÉ et ces collègues qui malgré une tablée de 8 convives peut disciplinés, ont été prévenantes attentionnée et professionnelles.

Elles nous ont servi une cuisine fait maison, fine et savoureuse

Merci a l equipe pour cette excellente soirée .

Une adresse a retenir pour un bon rapport qualité prix .

A refaire.....

Really wanted to love this place because of the other reviews and great location but unfortunately the multiple issues and lack of reliability by the manager made this a bad experience for us. To be fair to the team - The rest of the front desk staff were great and super helpful though!

In our 8 days there, these were some issues we experienced:

- 2 days of air conditioning not working (opening the windows made the room bearable temperature wise but because it is located above a bar and the manager smokes incessantly right by the hotel entrance, it is noisy and our 3rd floor room reeked of smoke)
- Fridge not working (had to store our perishables in the kitchen fridge)
- Another guest who was In the lobby with us had to change rooms because he didn’t get the balcony he ordered and his coffee machine was not working
- Yet another guest who was also In the lobby with us on a different day had to change rooms because his air conditioning was broken (we later found out from the staff everyone on the first floor didn’t have AC)
- We Asked for water to still be delivered on the days we left for Porto - we even paid for the room even though we spent the night elsewhere and the manager said “Yes certainly” but it wasn’t delivered. (Not the biggest deal but he did this to us on 3 separate matters over a 7 day period so I feel it’s worth mentioning)
- Manager also said air conditioning would be fixed within 1-2 hours and would follow up with our room either way - and then ghosted us for 2 days (while the AC remained unfixed)

Overall the place seems to be as shaky and falling apart just like the manager’s ability to follow through on anything he says - for example there were bleach stains on our carpet, the key card reader on the door kept falling off…. The location is great - nobody can deny that so if you can get a 50% off deal here and dont expect much of a stay but just want a place to crash and keep your suitcases then this is still worth a consideration. But I think there’s likely better places to stay and we hope that the wonderful front desk staff we did get to interact with, receive a better manager soon!

Cuidado com os pertences deixados no quarto !!! Uma saia minha que estava guardada no armário sumiu e as camareiras não viram !!!

Très bonne expérience, l’hôtel est très bien placé dans le centre de Lisbonne, le personnel est parfait, adorable, présent et la chambre et le lit étaient incroyables. Merci pour ce très bon séjour.

Nos encantó, ubicación perfecta, servicio muy bien, limpieza bien,muy amables, facilitando toda la información que pedimos, desayuno bien. Volvería otra vez.

Ex Excellent hotel, large room, airport pickup and just great service

Posizione fantástica di questo hotel boutique. Como tornero’
Vicino a tutto nel centro di Lisbona

Ótima localização, próximo de bons restaurantes, lojas e várias atrações, Equipe muito atenciosa e prestativa, quartos ótimos, limpos diariamente e bastante confortáveis, café da manhã muito bom com várias opções de frutas e paes, restaurante interno com ótima opção de cardápio, ambiente tranquilo e silencioso

The staff at this hotel are what made this a great experience for me.

The first night, the heating was not working properly in my room. It was a Sunday night when most things and services are closed in Lisbon. Beatrice and Bernado tried multiple approaches to come up with a solution for me. The next morning, Sonia, the hotel manager, upgraded me to a better room and gave me a great price for the extra night I wanted to stay. The evening before I left, I thought I had left my phone in a taxi, so David, who was on duty, immediately called multiple taxi companies to put out a general alert to look for the phone (I found it five minutes later in the depths of my bag). The service at this hotel is top quality, friendly, and kind, not just when everything is going great, but in situations where things go wrong. The rooms are beautiful, very comfortable, and the location is fantastic. Thank you all so much.

L'hôtel est moderne, convivial et très bien placé, proche du quartier animé le soir : à 5 minutes à pied des premières rues piétonnes, avec bars, pubs, restaurants dont certains avec le fameux Fado. La chambre que nous avions au 5ème étage, assez spacieuse et confortable, alliait un style retro et tendance et offrait une vue imprenable sur le château et ses environs. Le personnel est très accueillant et serviable. Le parking sous terrain de l'hôtel (à une centaine de mètres) est très pratique en centre ville. Le petit déjeuner sucré salé est de très bonne qualité avec un vaste choix de produits. 3 nuits en août 2015 au calme malgré tout, un luxe. Nous choisirons à nouveau cet hôtel lors d'un prochain séjour car la ville regorge de trésors dans une ambiance chaleureuse et sécurisante.